AI customer service tools
The named platforms for AI in customer service: what each one actually does, who it is for, and where to find it. 79 tools, grouped by what they do.
79 tools
Autonomous AI support agents
- SierraEnterprise, consumer-facing brands.
Autonomous AI agents that complete support tasks across chat, voice, email, and SMS.
- DecagonEnterprise software and consumer brands.
Enterprise AI agents that resolve tier-1 tickets end to end.
- AdaMid-market to enterprise.
AI agents that automate high-volume resolution across digital channels.
- Fin (Intercom)SMB to enterprise.
Intercom's AI support agent, sold inside Intercom and on other helpdesks.
- ForethoughtMid-market to enterprise.
Autonomous resolution, triage, and agent assist; now part of Zendesk.
Acquired by Zendesk (2026).
- LorikeetCompanies with complex support, including fintech and regulated industries.
AI agent for complex, multi-step support cases.
- CrescendoMid-market to enterprise; retail and commerce.
Agentic AI plus a managed human support team, priced on resolutions.
- UltimateMid-market to enterprise.
Service-automation AI agents; now part of Zendesk.
Acquired by Zendesk (2024).
AI-native support agency that resolves tickets end to end.
Autonomous AI support agents for Shopify e-commerce.
AI agents that resolve technical support from Slack, Jira, and Confluence.
- AiseraEnterprise; broad service automation.
Agentic AI that resolves service requests across support, IT, HR, and finance.
Acquired by Automation Anywhere (2025).
- eesel AISMB to mid-market.
AI agent that connects to your existing helpdesk to resolve tickets.
- DigitalGeniusMid-market to enterprise e-commerce and retail.
AI agent for e-commerce that takes action on returns and refunds.
Conversational AI platforms
- CognigyEnterprise contact centres; strong in voice.
Enterprise platform for chat and voice virtual agents.
Acquired by NICE (2025).
- Kore.aiLarge enterprises, multiple use cases.
Composable enterprise platform for agentic AI assistants.
- Yellow.aiMid-market to enterprise; strong APAC focus.
Agentic AI platform for chat and voice, strong in APAC.
- SprinklrLarge multichannel brands; enterprise.
Unified customer experience suite, strong in social and digital care.
- Comm100SMB to mid-market.
AI chatbot and live-chat platform organised around defined topics.
Platform for building conversational AI agents for support and sales.
AI agent that answers support tickets from a company's knowledge base.
Build AI agents in plain English; used for support, sales, and finance.
- LivePersonMid-market to large enterprise; telecom, financial services, retail.
Enterprise digital messaging and conversational AI platform.
- Boost.aiMid-market and enterprise; banking, insurance, and public sector in Europe.
Conversational AI platform with an emphasis on governance.
- AvaamoLarge enterprises; customer support plus IT and HR service.
Enterprise conversational and agentic AI across voice and chat.
- RasaMid-market to enterprise with engineering resources and data-privacy needs.
Conversational AI platform with open-source roots and on-premise control.
- Verloop.ioMid-market; retail and financial services, strong in India and the Middle East.
Customer support automation across chat and voice, multilingual.
- BotpressSMB to mid-market technical teams.
Developer platform for building and running AI support agents.
- TiledeskSMB and mid-market; cost-sensitive teams.
Open-source, no-code platform for AI chatbots and live chat.
Voice AI
- PolyAIEnterprise; high-volume consumer contact centres.
Enterprise voice AI for inbound phone calls.
- ParloaEnterprise; strong in European markets.
Platform for designing and managing AI agents, voice-first.
- Retell AISMB to mid-market; builder audience.
Developer platform for building AI voice agents.
- Aircall AISMB to mid-market support and sales teams.
AI layer on Aircall's cloud phone system.
Voice AI that answers inbound phone calls, focused on car dealerships.
AI support reps for call centres that take calls and operate internal tools.
Voice AI agents for high-volume call centres that test their own prompts.
- ReplicantEnterprise contact centres; telecom, healthcare, retail.
End-to-end voice AI for tier-1 inbound call handling.
- VapiSMB to mid-market technical teams and startups.
Developer-first, API-first platform for building voice agents.
- SynthflowSMB and mid-market non-technical teams.
No-code platform for building AI voice agents.
- Bland AIMid-market to enterprise needing high-throughput automation.
Voice AI agents for very high-volume phone workloads.
Agent assist & copilots
- CrestaLarge enterprise contact centres.
Real-time agent assist and conversation intelligence.
- BaltoMid-market to enterprise; BPOs.
Real-time call guidance and coaching for live agents.
Real-time monitoring and copilot for support agents, focused on fintech.
- AmplifAIMid-market to enterprise contact centres.
Contact-centre performance platform: coaching, QA, and gamification.
Helpdesk suites with AI
- Zendesk AISMB to enterprise.
The AI layer of the Zendesk service suite.
- Salesforce AgentforceEnterprises already on Salesforce.
Salesforce's autonomous AI agent layer on Service Cloud.
- Freshworks Freddy AISMB to mid-market.
The AI layer of the Freshdesk helpdesk.
- GorgiasSMB to mid-market e-commerce brands.
Helpdesk and AI agent built for e-commerce.
- GladlyMid-market to enterprise; consumer and retail brands.
Customer service platform organised around the customer, not the ticket.
- KustomerMid-market to enterprise; commerce-heavy.
CRM-style customer service platform with AI automation.
Spun out of Meta in 2023; independently owned.
- Help ScoutSMB to mid-market.
Lightweight helpdesk with AI assist features.
- HiverSMB to mid-market.
Helpdesk built on Gmail shared inboxes.
B2B support platform that tracks support across Slack, Teams, and email.
Open-source customer support platform with AI features.
- TidioSMB and e-commerce.
AI-first customer service platform: live chat, helpdesk, and chatbots.
- CrispSMB and startups.
All-in-one messaging and helpdesk platform with flat pricing.
- DevRevSMB to mid-market B2B SaaS.
Helpdesk that unifies support tickets with product and engineering work.
- PlainSMB to mid-market B2B SaaS teams.
API-first, programmable customer support platform for B2B SaaS.
Conversation QA & analytics
- MaestroQAEnterprise teams with a dedicated QA function.
QA layer that scores support conversations against rubrics.
- Zendesk QAZendesk customers; SMB to enterprise.
Conversation QA inside the Zendesk workflow; formerly Klaus.
Acquired by Zendesk (2024); formerly Klaus.
- LorisMid-market to enterprise; analytics-led QA programs.
Conversation intelligence and QA for support interactions.
Acquired by Contentsquare (2025).
- Observe.AIMid-market to enterprise; BPOs.
Conversation intelligence and voice AI across all interactions.
- Level AIMid-market to enterprise; BPOs.
QA and agent-performance analytics that integrate with CCaaS.
- CallMinerEnterprise; regulated industries.
Long-established interaction analytics platform.
AI quality assurance that evaluates every support interaction.
- CyaraLarge enterprises with complex contact-centre estates; regulated sectors.
CX assurance platform for testing and monitoring contact centres.
- SentiSumSMB to mid-market support and CX teams.
AI support analytics that tags tickets and surfaces themes.
- CreovaiMid-market to enterprise contact centres.
Conversation intelligence with analytics and real-time guidance.
Formed by the merger of Tethr and Awaken Intelligence.
Contact-centre platforms (CCaaS)
- NICE CXone MpowerLarge enterprise contact centres.
Full cloud contact-centre suite with an AI layer.
- Genesys Cloud CXLarge, complex enterprise deployments.
Composable cloud contact-centre platform.
- Five9Mid-market to enterprise.
Cloud contact-centre platform with the Genius AI suite.
- TalkdeskMid-market to enterprise; vertical focus.
Cloud contact-centre platform with agentic automation.
- Amazon ConnectSMB to enterprise; AWS-centric organisations.
AWS-native, pay-as-you-go contact-centre service.
- Google Cloud Contact Center AIEnterprise; Google-Cloud-centric organisations.
Google-Cloud-native contact-centre platform.
- Microsoft Dynamics 365 Contact CenterEnterprise; Microsoft-ecosystem organisations.
Microsoft's Copilot-first cloud contact centre.
- VerintLarge enterprise contact centres.
AI, analytics, and workforce engagement over existing telephony.
- 8x8SMB to mid-market.
Combined contact-centre and unified-communications platform.
- RingCentral RingCXSMB to mid-market.
AI-native contact centre within a combined communications platform.
- DialpadSMB and mid-market.
AI-native cloud communications and contact-centre platform.