What it is
Avaamo is an enterprise conversational and agentic AI platform spanning voice and chat.
What you'd use it for
You would use Avaamo to automate customer support and internal service across departments, with domain-specific language understanding and workflow automation.
Examples of use
A company wants AI for customers and for staff. One Avaamo assistant answers customer questions and employee IT and HR questions too.
A regulated business needs compliance built in. Avaamo automates the support, holding certifications including HIPAA and SOC 2.
Customers reach out by voice and by chat. Avaamo handles both from a single platform.
An industry has its own specific terms. The team tunes the assistant's language understanding to that vocabulary.
A customer asks for something that needs an action. The assistant connects to back-end systems to complete the request, not just answer it.
Employees keep raising the same internal tickets. Avaamo gives them a self-service helpdesk that resolves the common ones on its own.
How it works
Avaamo combines domain-tuned natural-language understanding with workflow automation, and holds enterprise security certifications including HIPAA and SOC 2.
How it compares
Avaamo competes with Kore.ai as a broad enterprise platform that serves customer service alongside IT and HR, rather than the contact centre alone.
What others say
An enterprise conversational AI vendor with formal security certifications. No current Gartner or Forrester position was confirmed in research.