What it is
Parloa is a platform for designing, deploying, and managing AI agents, with a voice-first design.
What you'd use it for
You would use Parloa to build and run agents across phone, chat, and messaging, with the agents connecting to CRM and ERP systems for live data. Its pitch is the ongoing management of those agents, not just building them.
Examples of use
A subject-matter expert needs a phone agent but does not write code. They define it in plain language through the low-code interface, rather than building rigid call flows.
A team is unsure a new agent is ready. They stress-test it with simulated calls before it goes live, so problems surface in testing.
An agent needs to know a caller's current details. It connects to CRM and ERP systems so it works from live records.
A company supports customers on phone, chat, and messaging. It runs the agents consistently across all three from one platform.
A company runs many agents that keep changing. Parloa's pitch is the ongoing management of that fleet, not just building each one.
An enterprise is about to put a voice agent in front of customers. It launches with the testing already done up front through simulated calls.
How it works
Parloa is built on Microsoft Azure with custom telephony. A low-code interface lets subject-matter experts define an agent in plain language, and agents can be stress-tested with simulated calls before going live.
How it compares
Parloa and PolyAI both centre on enterprise voice. Parloa frames itself around managing a fleet of agents over time, where PolyAI sells a finished inbound-phone agent. Parloa is strongest in European markets.
What others say
No Gartner Magic Quadrant or Forrester Wave position was found. Outside signal is limited to press coverage of funding rounds.