What it is
Aisera is an agentic AI suite that autonomously resolves service requests across customer service, IT, HR, and finance.
What you'd use it for
You would use Aisera to resolve support requests end to end across several service domains at once, not customer service alone.
Examples of use
A company handles support, IT, and HR requests separately. Aisera resolves all of them from one agentic AI platform.
Staff keep waiting on routine IT fixes. Aisera automates the tier-1 helpdesk tickets so they are settled without a queue.
A request needs an action, not just advice. Aisera completes it end to end rather than suggesting an answer.
A large enterprise wants one service-automation layer. Aisera spans customer service, IT, HR, and finance across departments.
Repetitive internal tickets keep landing on human teams. Aisera resolves them, cutting the volume that reaches people.
A company already runs an IT service desk. Aisera, which came up through IT service management, extends it into customer-facing support.
How it works
Aisera runs autonomous agents over a company's service domains. It came up through IT service management before extending to customer service.
How it compares
Aisera is broader than the customer-service autonomous agents such as Decagon: it spans IT and employee service too. It is closest in scope to Kore.ai.
What others say
Recognised as a Leader in Gartner's Magic Quadrant for AI in IT service management. Acquired by Automation Anywhere in 2025; it still operates as a product line.