What it is
Tiledesk is an open-source, no-code platform for building AI chatbots and connecting live agents.
What you'd use it for
You would use Tiledesk to build a support chatbot and pair it with live chat, without code, and with the option to self-host.
Examples of use
A small team wants a support chatbot without a closed commercial platform. It runs Tiledesk, which is open-source.
A company needs its data to stay on its own servers. It self-hosts the whole Tiledesk support tool.
A team has no developers to spare. It builds chatbot flows in the no-code builder, then adds live-agent handoff.
A company is starting on a tight budget. It starts small with Tiledesk and extends the platform as it grows.
A company has an unusual support process. Because Tiledesk is open-source, the team customises the codebase to fit it.
A team wants one tool for support chat and conversational marketing. Tiledesk covers both.
How it works
Tiledesk is open-source software with a no-code builder for chatbot flows and a live-agent handoff. Detailed model architecture is not publicly disclosed.
How it compares
Tiledesk is the open-source, low-cost option among the conversational tools, close in spirit to Chatwoot among the helpdesk suites.
What others say
An open-source project with a community on GitHub. No formal analyst evaluation was found.