What it is
Chatwoot is an open-source customer support and engagement platform.
What you'd use it for
You would use Chatwoot if you want an open-source support platform you can self-host, with AI features layered on top.
Examples of use
A team wants a support platform it can self-host. It runs Chatwoot, which is open-source, on its own servers.
Customer conversations come in across channels. Chatwoot handles live chat and the rest in one inbox.
An organisation needs to control where its data sits. Self-hosting Chatwoot keeps the platform and the data in its own environment.
A team wants AI without leaving its open-source stack. It adds Chatwoot's AI features on top of the helpdesk.
A company has an unusual support process. Because Chatwoot is open-source, the team customises the code to fit it.
A company wants to avoid per-seat licensing. It hosts Chatwoot itself instead.
How it works
Chatwoot is open-source software a team can run itself or use hosted, with AI features added. Detailed model architecture is not disclosed.
How it compares
Chatwoot's distinctive trait among the helpdesk suites is that it is open-source, where Zendesk and the others are closed commercial products.
What others say
A Y Combinator company (W21 batch). No analyst coverage; outside signal is its open-source community.