What it is
Cyara is a customer-experience assurance platform: automated testing and continuous monitoring of contact centres, IVR, chatbots, and AI agents.
What you'd use it for
You would use Cyara to test and monitor that your contact centre and its bots work, before and after release, including testing AI agents for voice and IVR.
Examples of use
A team has built a new IVR flow. Cyara tests that it works before any customer ever reaches it.
A path through a live contact centre quietly breaks. Cyara's continuous monitoring catches it fast.
An AI voice agent is about to go live. Cyara tests it for correct behaviour first, using its testing built for agentic AI.
A company runs chatbots and voice flows across several channels. Cyara checks them all in one automated testing pass.
An AI agent is heading for release. Cyara runs its compliance and bias modules over it first.
A change is made to the contact centre. Cyara catches a regression in it before it reaches customers.
How it works
Cyara automates testing across voice and digital channels and monitors live systems. It has added testing aimed specifically at agentic AI, plus compliance and bias modules.
How it compares
Cyara is a different kind of QA tool from the conversation-scoring specialists such as MaestroQA. It tests whether the systems work, rather than scoring how agents handled customers.
What others say
An established CX assurance vendor, long present in the testing and monitoring market.