What it is
RingCX is RingCentral's AI-native contact centre, part of its combined communications and contact-centre platform.
What you'd use it for
You would use RingCX to run a contact centre alongside RingCentral's phone and communications stack, with native workforce engagement.
Examples of use
A company runs its phone system on RingCentral. It runs the contact centre alongside it on the same platform.
A team wants an AI-native contact centre. RingCX gives it one without buying a separate communications tool.
A manager needs to schedule and manage agents. RingCX's built-in workforce engagement handles it.
An SMB team wants phone and contact centre handled together. RingCentral gives it both in one place.
A company is running two vendors, one for calls and one for support. It moves both onto RingCentral.
A contact centre needs to grow. RingCX scales it on the same platform as everyday business calls.
How it works
RingCX is an AI-native contact centre within RingCentral's wider platform, with built-in workforce engagement.
How it compares
RingCX is the contact-centre piece of a combined communications platform, like 8x8. It suits SMB and mid-market buyers who want phone system and contact centre together.
What others say
RingCentral is a long-established, publicly traded communications vendor. RingCX has been recognised in communications-platform analyst coverage.