What it is
Conduit is a platform for building conversational AI agents that handle support and sales conversations.
What you'd use it for
You would use Conduit to build agents for chat and voice, with explicit rules for when to hand off to a person. It is used mostly in real estate, financial services, and marketplaces.
Examples of use
A company handles both support and sales conversations. It builds one conversational agent in Conduit for both.
A team wants the agent to know when to step back. They set explicit rules for when it hands off to a person.
A company wants answers that sound like its own. It trains the agent on its own material so the replies stay on-brand.
Customers reach out by chat and by phone. The same agent runs across both channels.
A real-estate firm needs a support and sales agent. It deploys Conduit for that use case, where the platform is most often used.
A company needs the agent kept on a tight leash. Conduit gives it control over what the agent is allowed to say.
How it works
Conduit is a modular platform: you train an agent on your own material and get visibility into how it performs. Detailed model architecture is not disclosed.
How it compares
Conduit is a younger, narrower option than the established platforms such as Cognigy and Kore.ai. Its pitch is a focused build-and-handoff platform rather than a broad enterprise suite.
What others say
An early-stage Y Combinator company (W24 batch). No analyst coverage; outside signal is its YC backing.