What it is
Creovai is a conversation-intelligence platform, formed by the merger of Tethr and Awaken Intelligence.
What you'd use it for
You would use Creovai to analyse voice, chat, and email interactions with pre-built models and predictive scoring, and to give agents real-time guidance.
Examples of use
Conversations come in by voice, chat, and email. Creovai analyses all of them from one platform.
A team does not want to build its own scoring models. Creovai scores conversations with pre-built models instead.
An agent is on a live call and needs direction. Creovai gives them real-time guidance, drawing on Awaken's heritage.
A team cannot review every conversation. Creovai's predictive scoring flags the ones that need attention.
A company wants to measure customer experience across channels. Creovai does it with a research-driven method that traces back to Tethr.
A team wants both kinds of insight in one tool. Creovai pairs post-call analytics with in-call prompts.
How it works
Creovai combines Tethr's conversation analytics with Awaken's real-time guidance into one platform.
How it compares
Creovai sits with CallMiner and Observe.AI as a conversation-intelligence platform, pairing post-call analytics with in-call guidance.
What others say
A conversation-intelligence vendor with a research-driven heritage through Tethr. No current Gartner or Forrester position was confirmed in research.