What it is
Boost.ai is a conversational AI platform for building virtual agents for chat and voice.
What you'd use it for
You would use Boost.ai to build customer-service virtual agents, with an emphasis on governance, intent management, and predictable enterprise deployments.
Examples of use
A bank's customers ask about cards, payments, and accounts all day. A virtual agent built in Boost.ai answers those questions without a person.
An insurance customer wants to understand their cover. A support assistant explains it and handles the simple claims questions.
A public-sector body needs a virtual agent for citizen questions. Boost.ai gives it one, with tight control over what the agent can say.
An assistant grows to cover more and more requests. The team manages the large set of customer intents in one place, so the assistant stays predictable as it grows.
A company has a chat assistant and now wants it on the phone. It adds a voice version without rebuilding the conversation design.
A team is cautious about putting a new agent live. They roll it out in stages, checking accuracy before widening what it handles.
How it works
Boost.ai pairs intent-based conversation design with generative AI, built for controlled enterprise rollouts. Detailed model architecture is not publicly disclosed.
How it compares
Boost.ai sits with Cognigy and Kore.ai as an enterprise conversational AI platform, with a particular pull in European banking and the public sector.
What others say
An established European conversational AI vendor. No current Gartner or Forrester position was confirmed in research.